Shipping & Returns

SHIPPING:

We deliver the Glow Line skincare products throughout South Africa.

Orders are processed within 2-3 business days after payment has been received. Once your order has been dispatched, you will receive confirmation with tracking information for your order.

Delivery generally takes 2-5 business days from collection, depending on your location and the courier service. Deliveries to remote areas may take longer.

Please ensure that your delivery address and contact details are correct when placing your order. The Glow Line cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information.

RETURNS & EXCHANGES:

We want you to be happy with your Glow Line purchase. If you receive a product that is damaged, defective or incorrect, please contact us within 7 days of receiving your order so that we can assist you.

Please provide your order number and, where applicable, photographs of the product and packaging.

For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged unless the product is defective or we have sent you the incorrect item.

Unopened products may be eligible for a return, subject to our return conditions and applicable South African consumer law.

DAMAGED OR IN-CORRECT ORDERS:

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible. We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable remedy.

Please keep the original packaging until your issue has been resolved, as photographs or other information about the packaging may be required.

REFUNDS:

Where a refund is approved, it will be processed using the original payment method where possible. Processing times may vary depending on your payment provider or bank.

IMPORTANT INFORMATION:

The Glow Line reserves the right to assess each return or refund request individually and in accordance with applicable South African consumer protection legislation.

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.

If you have any questions about shipping, returns or your order, please contact us at hello@glow-line.co.za or hello@skinandco.co.za